Privacy Policy

Cygnex Funding may collect information you provide when you create an account, contact us, purchase or participate in a challenge, or otherwise use our website and services.

• Account information — such as your name, email address, login information, and other information required to create and manage your account.
• Transaction information — such as challenge purchases, payment-related information, account status, and transaction records. Payment card information may be processed by the applicable payment provider rather than stored directly by Cygnex.
• Trading and platform information — information associated with your challenge or trading activity that is required to operate the service, apply applicable rules, manage risk, and provide platform functionality.
• Communications — information you provide when contacting Cygnex, including contact form submissions, support requests, and other correspondence.
• Technical information — information such as browser, device, IP address, approximate location derived from IP, access times, and website activity where collected for security, operation, and analytics.

We use information as reasonably necessary to provide, maintain, secure, and improve Cygnex Funding and its services.

• Create and administer customer accounts.
• Process challenge purchases and related transactions.
• Provide access to the applicable trading and platform experience.
• Apply challenge rules, risk controls, and account requirements.
• Communicate with you about your account, transactions, support requests, and important service updates.
• Prevent fraud, abuse, unauthorized access, and other security threats.
• Understand website usage and improve the customer experience.
• Comply with applicable legal, regulatory, accounting, and security obligations.

We do not sell personal information for advertising purposes.

If you participate in a Cygnex Funding challenge, relevant trading and account information may be processed to operate the challenge, monitor applicable risk parameters, evaluate performance against the published rules, maintain account records, and provide the trading-platform experience.

Cygnex Funding may use technology and service providers, including its trading-platform provider, to process information required to deliver these services.

We may share information with service providers that help us operate Cygnex Funding, such as hosting, authentication, communications, payment, analytics, security, customer support, and trading-platform providers.

We may also disclose information where required by law, to protect the rights and safety of customers or the service, to investigate suspected fraud or abuse, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.

Service providers are expected to process information only for appropriate business purposes and in accordance with applicable contractual and legal requirements.

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing the services, maintaining account and transaction records, preventing fraud, resolving disputes, and meeting legal, tax, accounting, and regulatory obligations.

Retention periods may differ depending on the type of information and the reason it was collected. We do not claim a fixed deletion period unless that period is specifically stated in the applicable service terms or required by law.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, and we cannot promise absolute security.

Our website may use cookies and similar technologies that are necessary for site functionality, authentication, security, preferences, and analytics. The specific technologies used may change as the website and services evolve. Where required by applicable law, we will provide appropriate choices or controls for non-essential cookies and similar technologies.

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to access, correct, delete, restrict, or object to certain processing.

The availability and scope of these rights depend on the applicable law and the circumstances of the processing.

To make a privacy-related request, please use the Contact page. We may need to verify your identity before completing a request.

Cygnex Funding and its service providers may process information in countries other than the country in which you live. Where required, appropriate safeguards will be used for applicable international data transfers.

Cygnex Funding is not intended for children who are not legally permitted to enter into the applicable agreements or use the services. We do not knowingly collect personal information from children in violation of applicable law.

We may update this Privacy Policy from time to time as our services, technology, business practices, or legal obligations change. The updated version will be posted on this page with a revised effective date where appropriate.

If you have questions about this Privacy Policy, please contact us through the Cygnex Contact page.